Terms of service

Effective 28 September 2026

These terms are an agreement between Rapid Corp ("Maintora", "we") and the business that subscribes to Maintora ("the customer", "you"). By creating a workspace, signing a quotation or paying for a plan, you accept them. If you accept on behalf of a company, you confirm you are authorised to bind it.

1. The service

Maintora is a web application for recording assets, scheduling and completing inspections by scanning QR labels, managing maintenance and AMC contracts, and producing reports. It runs in a web browser; there is no software to install.

2. Accounts

• You are responsible for the people you give access to, the roles you give them, and keeping passwords private.
• Tell us at once if you believe an account has been misused.
• Each person needs their own login. Sharing a login defeats the audit trail the service exists to create.

3. Plans and fees

• Plans, asset limits and prices are shown on our pricing page or in a signed quotation. An asset is any item tracked with its own QR label.
• All plans are billed yearly, in advance, in Indian Rupees, plus GST at the applicable rate.
• Invoices are payable within 15 days, by bank transfer, UPI, or online through Razorpay.
• When a plan's asset limit is reached, new assets cannot be added until you upgrade. Existing assets and inspections are never blocked.
• You may upgrade at any time. Custom development is delivered as scoped work, confirmed in writing before it starts.
• We may change prices for future terms, with at least 30 days' notice before your renewal.

4. Renewal and cancellation

Subscriptions renew at the end of each term unless cancelled with 30 days' written notice. Renewal is invoiced; nothing is charged to a card automatically. Refunds are covered by our cancellation and refund policy.

5. Your data

• All data you put into Maintora belongs to you. You can export it to CSV at any time, including when you leave.
• We process it only to provide the service, as set out in our privacy policy and data processing terms.
• You are responsible for having the right to record the personal data of your staff and vendors in Maintora, and for telling them it is recorded.

6. Acceptable use

You may not: use the service for anything unlawful; try to reach another customer's data; probe, overload or disrupt the service; resell it without our written agreement; or record data you have no right to hold.

7. QR labels

Maintora generates the labels. Printing them, fixing them to assets, and replacing damaged ones is your responsibility.

8. Availability and support

We work to keep the service available at all times, but it may occasionally be unavailable for maintenance or for reasons outside our control. Support is provided at the level of your plan.

9. What Maintora is, and is not

Maintora records that inspections and maintenance happened and helps you schedule them. It does not perform the maintenance, and it does not replace your own safety, statutory or professional obligations. You remain responsible for the condition and safety of your assets.

10. Limitation of liability

To the extent the law allows, our total liability for any claim arising from the service is limited to the fees you paid for the 12 months before the claim. We are not liable for indirect or consequential loss, such as lost profit or business interruption. Nothing here limits liability that cannot be limited by law.

11. Suspension and termination

We may suspend access for non-payment after reminders, or immediately for a serious breach of these terms or a security risk. Either party may end the agreement for a material breach not fixed within 30 days of written notice. On termination you keep the right to export your data for 30 days.

12. Changes to these terms

We will post changes here with a new effective date and email customer administrators at least 30 days before a material change takes effect.

13. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan.

14. Contact

• Business: Rapid Corp, operating the Maintora service
• Registered address: 100 Feet Road, Sector 3, Udaipur, Rajasthan
• GSTIN: 08DDGPP0293C2ZL
• Email: [email protected]
• Phone / WhatsApp: +91 98285 19299 (Monday to Saturday, 10:00 to 18:00 IST)