Cancellation and refund policy

Effective 28 September 2026

1. Cancelling

• Subscriptions are yearly and renew at the end of each term. We send a renewal invoice; no card or account is charged automatically.
• To stop a renewal, email [email protected] from your company's administrator address at least 30 days before the renewal date.
• After cancelling, the service continues until the end of the term you have paid for.
• You can export all your data to CSV at any time, and for 30 days after the term ends.

2. Refunds

• First purchase, within 7 days: if you cancel within 7 days of your first payment and your workspace has not gone live, we refund the subscription fee in full. Services already delivered, such as data setup or training, are not refunded.
• After 7 days, or once live: the fee for the current term is not refundable, and the service continues to the end of the term.
• Duplicate or mistaken charges: refunded in full, whenever they are found.
• Failed payments: if money left your account but the payment failed, your bank or Razorpay returns it automatically, usually within 5 to 7 working days.
• Custom development is refunded only for work not yet started.

3. How refunds are paid

Approved refunds are paid to the original payment method within 5 to 7 working days of approval. The time for the money to appear depends on your bank.

4. Contact

• Business: Rapid Corp, operating the Maintora service
• Registered address: 100 Feet Road, Sector 3, Udaipur, Rajasthan
• GSTIN: 08DDGPP0293C2ZL
• Email: [email protected]
• Phone / WhatsApp: +91 98285 19299 (Monday to Saturday, 10:00 to 18:00 IST)