Data processing terms

Effective 28 September 2026

These terms form part of the terms of service. They apply to personal data in a customer's workspace, which Maintora processes on the customer's behalf. Under the Digital Personal Data Protection Act, 2023, the customer is the Data Fiduciary and Maintora is the Data Processor.

1. What Maintora does with the data

• Processes it only to provide the service and on the customer's documented instructions, which are the settings and actions taken in the app.
• Does not use it for its own purposes, sell it, or combine it with other customers' data.

2. Confidentiality and security

• Only people who need access to run the service have it, under a duty of confidentiality.
• Data is encrypted in transit, and each customer's data is separated by access rules in the database.

3. Sub-processors

Maintora uses the providers listed in the privacy policy. We give customers 30 days' notice before adding a sub-processor that handles workspace data, and a customer may object.

4. Helping the customer

• We help the customer answer requests from individuals to access, correct or erase their data.
• We tell the customer without undue delay, and within 72 hours of becoming aware, of any breach affecting their workspace data, with the information they need to meet their own duties.

5. At the end of the service

The customer can export all data to CSV. We delete the workspace within 90 days after the subscription ends, or sooner on request, except records the law requires us to keep.

6. Audit

On reasonable written request, and no more than once a year, we answer a customer's questions about how their data is protected.

7. Contact

• Business: Rapid Corp, operating the Maintora service
• Registered address: 100 Feet Road, Sector 3, Udaipur, Rajasthan
• GSTIN: 08DDGPP0293C2ZL
• Email: [email protected]
• Phone / WhatsApp: +91 98285 19299 (Monday to Saturday, 10:00 to 18:00 IST)